We are committed to improving our service and our customers’ shopping experience. We use different methods of delivery because such application of different methods suitable for different countries and regions is able to make the time of transport as shortest as possible, and also assures the safety and convenience of the transport. We are able to deliver our goods to most countries in the world.
Under the normal circumstances, it takes us 1 or 2 days to process your order. After the goods are delivered, we will send the tracking number for your order to you through E-mail.
Delivery assured! If your goods are lost or checked, we will deliver them again.
• If you provide us with a false address, we are not responsible for redelivering the goods.
It is guaranteed that our products will meet every customer’s needs. Please read the content as follows. If you are not satisfied with the goods you have purchased for some reason, we will be willing to return or change the products for you, or get you a refund.
Our procedure of goods return
Please contact our customer support via E-mail, phone calls or online chatting during our working hours. Our customer service will respond to your questions from 8:00 am to EST (current time) 8:00 pm. Our team will offer you instrument according to your specific requirements.
You may request a refund within 15 days of purchase (must be before order is shipped). If 15 days have gone by since your purchase anditem has been shipped, unfortunately we can’t offer you a refund or exchange.
Additional non-returnable items:
* Customized watches
For refund request or order cancellation within 10 days, the payment processor charges a 3.5% processing fee for refund/order cancellation.
To be eligible for a return, your item must be unused and in the same condition that you received it. Meaning that the watch should not have been worn, plastic protectors and wrapping still attached, no scratches, no links should be removed, leather band must not be cut and no parts must be replaced. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Watch with obvious signs of use
* Watch box has been opened.
* Plastic protective cover has been removed.
Once your return is received and inspected, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only repair items if they are defective or damaged. If you need to get item repaired, visit the warranty page and send us an email at [email protected] Shipping and Customs (if applicable)We have no control over delivery once parcel reaches it’s destination country. While we support the customers with helpful information, it is the buyer’s responsibility to contact their local courier service provider or customs(if applicable) regarding delivery time frame and resolve any issues (if applicable)
For instructions on how to return a damaged or faulty product for repair, write to us at [email protected] (to obtain the address to return your item etc). and Mail your product to that specific address (e.g.Yue Xiu Qu,GuangZhou , GuangZhou, 44, , China)
Please note that the customer is responsible for paying for the shipping costs of returning item for service or repair. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your repaired product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We are not responsible in anyway if the returning items encounter problems with customs (both origin and destination country). Meaning while we support customers throughout the process, it is the customer’s responsibility to have it resolved.
Items lost in transportation will not be compensated for. We are no liable to any loss or damage during product return or exchange.
We take return and exchange seriously and do not tolerate return abuse, “change of mind” or items deliberately damaged
Contact us at [email protected] for questions related to refunds and returns.